About Me
I am a dynamic professional with a unique blend of experience spanning hospitality, medical consultancy, and IT.
This diverse background has equipped me with exceptional communication skills, a deep understanding of customer needs, and a knack for using technology to improve processes and solve problems.
My goal is to apply my skills in a challenging environment within the business, marketing, or AI sectors, where I can contribute to meaningful growth and innovation. I am a lifelong learner, always eager to embrace new technologies and methodologies.
Customer Focus
Exceptional relationship building and satisfaction delivery
Problem Solving
Creative solutions using technology and innovation
Growth Mindset
Continuous learning and adaptation to new challenges
Professional Certifications
Validated expertise in digital marketing and language proficiency
AI-Powered Performance Ads Certification
Advanced AI-driven advertising strategies and optimization
AI-Powered Shopping ads Certification
E-commerce advertising with AI-powered shopping campaigns
Grow Offline Sales Certification
Strategies for driving online-to-offline sales and local business growth
Google Ads Display Certification
Display advertising expertise for visual campaign management
Google Ads Apps Certification
Mobile app advertising and user acquisition strategies
Google Ads Creative Certification
Creative excellence in digital advertising and campaign design
IELTS Certificate
British Council
International English Language Testing System certification
Professional Experience
From hospitality excellence to cutting-edge technology solutions
Guest Relations Executive
IHG - Staybridge Suites
Oracle Opera PMS Specialist
Advanced proficiency in Opera Property Management System for reservation management, guest profiles, reporting, and revenue optimization.
- • Enhanced guest satisfaction through proactive issue resolution
- • Improved operational efficiency with Opera PMS optimization
- • Increased positive reviews by 40% through excellent service delivery
- • Cross-departmental coordination for seamless guest experiences
Medical Consultant
LHC Clinic & Plus Clinic
- • Managed international patient consultations and expectations
- • Provided multilingual support for complex medical procedures
- • Enhanced patient satisfaction through empathetic communication
- • Improved conversion rates by 35% through trust-building
- • Reduced post-treatment complaints through clear communication
What I Do
Comprehensive solutions bridging technology, marketing, and customer experience
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Client & Customer Relationship Management
Building and maintaining strong relationships to drive loyalty and satisfaction.
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Marketing & Sales Consultation
Providing strategic insights to enhance market presence and boost sales performance.
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Cross-Cultural Communication
Bridging language and cultural gaps to ensure clear, effective communication.
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IT Support & Solutions
Delivering technical support and solutions to improve operational efficiency.
Featured Case Studies
Real-world examples of driving results through strategic problem-solving and innovation
Guest Satisfaction & Issue Resolution
IHG - Staybridge Suites
Problem
The hotel faced guest complaints that risked negative reviews and impacted brand reputation.
Solution
I implemented a multi-step resolution process using de-escalation techniques, rapid cross-departmental coordination, and empowered solutions to ensure guest satisfaction.
Result
Successfully turned potentially negative experiences into positive ones, leading to improved guest loyalty and a noticeable increase in positive online reviews mentioning customer service.
International Patient Consultation & Trust Building
LHC Clinic & Plus Clinic
Problem
International clients struggled with complex medical jargon and unrealistic expectations, creating a communication gap with the medical team.
Solution
I served as the key liaison, translating medical information into clear terms, managing client expectations, and building trust through empathetic communication.
Result
This approach led to a higher client conversion rate, significantly increased patient satisfaction, more positive testimonials, and a reduction in post-treatment complaints.
Professional Portfolio Website
Personal Project
Problem
I needed a professional, modern, and secure online presence to showcase my skills and experience to potential employers in the business, marketing, and tech sectors.
Solution
I designed and developed this portfolio using a modern tech stack (Astro & Cloudflare Workers) and a content strategy focused on results-driven case studies.
Result
A polished, professional, and high-performance website with a strong personal brand, secure contact form, and a clean, modern design that effectively showcases my skills in both marketing and technology.
Key Achievements
Measurable results that demonstrate impact and professional growth
Review Improvement
Increased positive guest reviews through excellent service delivery
Conversion Rate
Higher client conversion through trust-building and communication
Certifications
Google Ads, Analytics, and IELTS professional certifications
Issue Resolution
Successfully turned negative experiences into positive outcomes
Get In Touch
I'm currently available for new opportunities. If you'd like to discuss a project or role, you can email me directly below.
Ready to Connect
Let's discuss how I can contribute to your team's success